Giving a Negative Performance Review

As managers providing feedback to our staff is a necessary evil and sometimes we have to give a bad performance review. Delivering criticism requires a delicate touch and has to be presented to the employee in a way that they understand your observations and are motivated to change their behaviors. Here are some tips to help you through the process.

  1. Think of yourself as a mentor, not judge and be willing to deliver the review in a neutral, well thought out manner. As a mentor, you must allow for an exchange of emotion without reacting negatively.
  2. Prepare yourself by validating your facts and list of criticisms. You want your review to contain accurate information so you don’t get caught in a debate over facts.
  3. Start your review by focusing on the positives first. What did the employee do well during this review period? Create an environment of calm so the employee can receive the information and understand there can be an exchange of ideas. For example,
  4. Offer suggestions for improvement. As a mentor, make sure you provide feedback and suggestions for how the employee could improve. Establish goals that can be monitored and a date that you two can regroup to establish if employee is on the right track.

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Category: Leadership
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